Frequently Asked Questions

Everything you need to know about bringing luxury into your home.

What is the typical shipping timeframe for furniture orders?

Standard furniture delivery typically takes 7-14 business days. For larger items requiring white-glove service, our logistics team will contact you within 48 hours to schedule a specific delivery window.

Do you offer international shipping for home decor?

Yes, Lujo ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of your order.

What is your return policy for home textiles and accessories?

We offer a 30-day return window for most items in their original condition. Please note that for hygiene reasons, bedding and towels must be unopened and in their original packaging to qualify for a refund.

Are your wood products sustainably sourced?

At Lujo, we are committed to sustainability. 100% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.

How can I track the status of my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.