Returns & Exchanges

At Lujo, we want your home to be your sanctuary; if your purchase isn't a perfect fit, you can return eligible items within 30 days of delivery for a full refund. All returned products must be in their original packaging and unused condition to ensure a seamless processing experience.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.

2

Prepare the Package

Carefully pack your items in their original boxes with all protective inserts to prevent damage during transit, ensuring the return remains eligible for a refund.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing